New Pumps - Lead times for the different HyVac pumps vary depending on pump and
sometimes seasonality. Certain pumps get a scarce during certain
times of the year. As a general rule of thumb. 0-2 weeks after
receipt of order (ARO) although we have made more and more efforts to keep
finished pumps on the shelf ready to go. We basically stock a bare
pump, then mount it to a base with the motor configuration spelled out by
the purchase. This can take a couple days to get scheduled.
For customers of record, we have many times "jumped through the
hoops" and shipped a pump the same day. Special motor
configurations like explosion proof, three phase or European voltages typically take a
little extra time for us to locate and get in stock.
RGA's and repairs - We try and schedule these to move them
through but without a doubt like any business we get behind. Please
allow 2-3 weeks after receipt of your pump.
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