|Why was this established and how do we use it?
In order to help our customers, this document has been created to
help trouble shoot technical support questions. This support documentation will be added
to as time goes by, so as to become more complete and comprehensive. This document and its
supporting pages or hyperlinks uses an older technology that is used today internally at
HyVac and extensively on the Internet. This technology is called hypertext markup language
or HTML. When the mouse pointer or cursor turns into a hand over a "hyperlink"
there is more information to go to. By continuing to follow the "hyperlinks" one
can get more detailed information on a specific topic. Hyperlinks generally are bolded and
blue in color. It is very advisable that to get the most from this page that you
have a copy of Adobe Acrobat on your computer to view the technical drawings. If you
do not have ask for help from the computer specialists.
Because you are able to "drill down" and then back out
of a given topic or information thread, it is possible to impart a great deal of product
specific knowledge quickly. Because this was established internally on HyVac's Intranet
the goal has always been to improve customer service on technically related questions from
customers. Ultimately, a brand new employee or person with little technical expertise but,
the ability to use this tool, can help the customer by being technically competent
regarding imparting knowledge of our various products. Because this was ported to
the HyVac Internet site the customer also has the ability to help themselves and be self
After loading into MS Word or a WEB browser a "linked
page" will be part of the page, you will see a special "navigation" message
bar on the top of MS Word or your browser with a left and right arrow key to
be considered forward and back and can be used in navigating the highlighted "linked pages".
When the cursor is over a link, the cursor changes to a hand signifying more
information is available. "Hot links" appear in blue on the page and are
In links to exterior pages like
the internets user
supported encyclopedia it will be in green as a linked page. If you
ever need a quick education on something you might check this great internet
If you have any other questions please ask someone who knows
about computers, "browsing" and our Intranet or the Internet.