|We can fix most vacuum pump ours or
anyone else's to like new
performance characteristics. We have had 35 year old pumps come in for rebuild and
we get them back to complete working order. For HyVac we use only factory new parts cause
well, we are the factory. We don't play with the old parts, just simply replace
them. If a part meets our inspection process, fine, but if it is out of
tolerance, it is scrap. For other pumps we purchase parts from either
the OEM if we can not identify the part, mod the part or buy in aftermarket. Pumps typically come in as either under performers
non-performers. If the pump is under performing, we can fix it for a modest
cost what we call a minor repair. If a pump come in locked up with all kinds of crude inside it, we can get
to working order for roughly 65-70% cost of a new pump. If you want to tackle the
repair yourself, that's ok too, we can help you as much as possible over the phone and if
it doesn't work out, or you get bogged down, then send us a box of parts we will fix it.
From a business standpoint, unless you are familiar with these types of pumps it can be a
lot less aggravating to send it to us. Rebuilt pumps are made to new pump
specification and pass our rigid test criteria before they are released for
shipment. We will work the repair till it is right. We have seen
a few pumps that we can't fix but most common ones we work on regularly.
Sometimes a pump is better replaced than being rebuilt we do this repair
stuff every day and try to be as honest as we can. Recently we received 5
pumps in from a local pharma facility. Yeah we could have "fixed them
all, but after testing, found two pumps in the group that were fine from the get go.
These things happen and we simply charge an inspection fee in those cases.
Understand that for a rebuild, we actually often have more work than a
new pump from a labor standpoint.
1. Test Pump.
2. Disassemble Pump.
3. Inspect parts for off specification / wear.
4. Rebuild Pump.
5. Place on test again.
6. Repaint Pump.
7. Ship Pump.
In building a new pump during assembly we only do steps
Estimates - We inspect the
pumps as the first order of business. We try and run them.
Many times we call the customer and tell them there is nothing wrong with
the pump or that there is some minor adjustment. We charge a nominal
fee for this but at least we don't repair a good pump. We have had
occasion where we actually talked people out of repairs. What I am
trying to point out is that we are pretty honest about the necessity for a
repair. Sometimes it is beneficial to have us strip the return down
and check everything and replace any worn components because the pump is
already at our location. This makes sense because freight can be a
big part percentage wise of the total cost of repair.
To get service for your
pump you basically call us and we issue what we call an RGA number and fax
a copy to you for your records. We request that you include a copy of the
RGA with your pump because we get a lot of pumps at our facility and
unless your pump is properly identified with a required course of action
detailed, it will just sit until someone calls for it
on shipping back to HyVac.
RETURNS FREIGHT PREPAID PLEASE!!!!
only need the pump in Belt Drive pump cases. This should save you
some freight costs.
with UPS as a choice they have damaged many a pump. Correct
packaging makes them a potential shipper but be forewarned we have had
numerous problems in the past with this carrier and vacuum pumps.
package the pump with care. The pumps are relatively expensive and
are manufactured to precision tolerances, please remember this when
shipping them to us. Just throwing the pump in a cardboard box and
shipping it to us is asking for more repair costs with the RGA. You
might think "What is he talking about of course we would package it well.
This is the voice of experience here. We have a camera to take
instant pictures of the inbound freight damage and insufficient packaging
and have used it many, many times. Did I say many?
right, even warranty work. We have been caught too many times in the
past from an pump abuse standpoint and then not receiving compensation
from the abuser for the freight. You are at our mercy regarding the
costs associated to freight in a pump. You will have to trust us on
the warranty issues. Again, we try to be fair about it. Regular
repair work the freight is all on the customers account.
ask you to drain the pump of all oil the pump should be flushed with HyVac
Flushing Oil. We get pumps from many different applications and have
no desire to expose our people to whatever it is you are doing. No
offense here but we have many users that may have potentially harmful
chemicals mixed in the oil. We really don't want those items in our
plant. We have a pretty clean operation environmentally
and would like to keep it that way. We also don't want to cause any
harm to any of our people they are too important to us.